Privacy Policy
Personal Information Collection Statement
ChinesePharmaceuticals (HK) Co. Ltd (“Our Company”) Your personal data will be used to set up your membership. Members will be provided with health-related information and information about the company's products and services.
1. Our Commitment
We are committed to protecting your privacy. We value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time.Please read on for more details on how we collect, use, transfer and retain your personal data.
2. Provision of Your Personal Data
We may obtain personal information about you in several ways. You are not required to provide the personal information that were quest, but we may not be able to provide you with our products, services or benefits or you may not be able to login to our platforms or use certain features without such information.
3. The Types of Personal Data We Collect
The types of personal data we collect may include:
(a) your title, name, gender, telephone number,email address, home, mailing, billing, delivery address or other contact information, your day and month of birth, your payment or credit card information,username and password, and other personal data you voluntarily provide to us;and
(b) IP address, real-time geographic location data, browser settings, browsing records, referring websites, and other internet log on information of your computer or mobile device.
4.Purposes of Collection
Your personal data may be used for one or more of the following purposes (“Purposes”):
(a) Communicating with you;
(b) Verifying your identity and any accounts you have with us;
(c) Administering any loyalty or other marketing, promotional or corporate programs that we are involved in, including providing you with the benefits that you are entitled;
(d) Processing your orders for products and services you place with us (such as maintaining your shopping cart, attending to billing, payments, refunds and delivery);
(e) Following up and handling your complaints and enquiries;
(f) Develop our products and Services;
(g) Conducting customers’ surveys;
(h) Providing your personal care information;
(i) Conducting analysis to help us better understand our customers and to improve our services and products;
(j) Customizing the information displayed on our shopping websites/applications/social networking/media platforms to create better customer experience;
(k) With your consent, conducting direct marketing activities;
(l) Any other purposes directly related to any of the above purposes
5. Transfer of personal data
Personal data will be kept confidential but, subject to the provisions of any applicable law. We may disclose or transfer your personal data to any third-party service providers or business partners, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes, which include the processing and storing of your personal data. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is required for legal or regulatory reasons or where it is necessary to protect our interests (as permitted by law). We also reserve the right to transfer your personal information with us in the event we are involved in any merger, acquisition or corporate reorganization. However, we will not transfer your personal data unless the transferee agrees to use your personal information in accordance with this Privacy Policy.
6.Retention of Personal Data
We will retain your personal data for as long asit is necessary to fulfill the Purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
7. Direct Marketing
From time to time, we will use your personal data for direct marketing purposes("Direct Marketing Activities"), including
(i) promoting our or subsidiary or related company or group’s products, services,events, contests, promotional offers, special programme and any other information we deem relevant, or to give away free samples;
(ii) to promote products, services, events, contests,promotional offers and special programs of our suppliers, partners or third-party service providers; and
(iii) to conduct market research and evaluations.
We will provide you with details of our direct marketing activities through various channels based on the personal data you provide, including advertising, postal,telephone, email or SMS or message to your wireless device or mobile phone.
You will receive marketing communications from us where you have purchased products or services from us as an individual customer or if you have requested information from us and, in each case, you have not opted out of receiving that marketing.The provision of the Data is voluntary. However, if you elect not to provide the Data to us, we may not be able to supply you with the relevant information or services or to process your request.
If your wish to cancel partly or all the info related to direct marketing activities,you can refer to the methods set out in the following part “Further Information” to contact our customer service officer, or follow the cancel link we provided to show your choice or request us to change your option (without any additional charge).
8. SECURITY
We will take all practicable steps to ensure that your personal data will not be subject to unauthorized access. In particular, access to your personal data will only be restricted to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality. Encryption technology may also be employed for the transmission of personal data collected on this Website.
9.Cookies
We may collect certain information by automated means when you visit any of our mobile or on-line platforms, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics,device characteristics, operating system, language preferences, address of the web page that linked you to our platforms, information on actions taken on our platforms, and dates and times of visits to our platforms. Information collected from these automated means may be used for some of the Purposes.
Cookies are small pieces of information that your web browser stores on your computer or other Internet-connected device when you visit a website. Our cookies identify your browser to us and allow us to recognize you when you return. Most browsers automatically accept cookies. You may choose to disable certain cookies by changing your browser’s settings. But without cookies, you may not be able to use all features and services offered on our websites.
Our web servers may log details and record your information automatically. We may also use web beacons, tags on our web pages, to link web pages to particular web servers and their cookies and to transmit information collected through cookies back to web servers.
10.Websites of Third Parties
This Privacy Policy only applies to us, but not to any other third parties(including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain
11. Access and Correction of Personal Data
You have a right to request access to, the correction and erasure of, your personal data in accordance with, where applicable, the provisions of the Personal Data(Privacy) Ordinance (Cap. 486), and any other data protection law as applicable. Requests for access, correction and/ or erasure of personal data,as well as withdrawal of consent, where applicable, should be made by email and addressed to the Personal Data Officer at info@chinesepharm.com.hk
12. Privacy Policy Statement
You can find out more about our policies on privacy and personal data protection by accessing our privacy policy statement available on the website at (https://www.chinesepharm.com.hk/pages/privacy-policy)
13. Further Information
If you have any questions regarding this Privacy Policy, please contact our Customer Service Representative：
Phone： +852 2318 0759(Operation hour : Monday ~ Friday, 09:30~19:00; Saturday: 10:30~ 1600, Sunday and public holiday will be closed.)
Email： info@chinesepharm.com
Mail： Rm 201, EastCore, No. 398 Kwun Tong Road, Kwun Tong,Hong Kong
